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FAQs

GENERAL INFO

Doc Directly provides you with access to family doctors, dermatologists, therapists, psychiatrists, and medical experts who are ready to help you from wherever you are, 24/7. We offer a wide range of services, including:

  • Get Care Now (General Medical)
    Doctors and pediatricians can prescribe treatment for non-emergency conditions like the flu, allergies, bronchitis, and more.
  • Primary360
    Adults 18+ can consult with a primary care provider for routine checkups, ongoing wellness needs and referrals.
  • Mental Health
    Confidential counseling with a licensed therapist or psychiatrist if you’re feeling overwhelmed, anxious, down, or not like yourself. If an existing mental health condition isn’t improving, get guidance from the right specialists to progress with your treatment.
  • Specialists & Expert Advice
    Get advice and answers on a skin issue, medical diagnosis, treatment option, or surgery from a world-renowned specialist. Get a list of local specialists who can help with your specific medical needs.

Docdirectly provides you with access to family doctors, dermatologists, therapists, psychiatrists, and medical experts who are ready to help you from wherever you are, 24/7. We offer a wide range of services, including:

  • Get Care Now (General Medical)
    Doctors and pediatricians can prescribe treatment for non-emergency conditions like the flu, allergies, bronchitis, and more.
  • Primary360
    Adults 18+ can consult with a primary care provider for routine checkups, ongoing wellness needs and referrals.
  • Mental Health
    Confidential counseling with a licensed therapist or psychiatrist if you’re feeling overwhelmed, anxious, down, or not like yourself. If an existing mental health condition isn’t improving, get guidance from the right specialists to progress with your treatment.
  • Specialists & Expert Advice
    Get advice and answers on a skin issue, medical diagnosis, treatment option, or surgery from a world-renowned specialist. Get a list of local specialists who can help with your specific medical needs.

Our care is provided by a network of U.S. board-certified internists, family doctors, and pediatricians licensed to practice medicine in the U.S. and provide care 24/7. We also have board-certified dermatologists, psychiatrists, and licensed therapists who can provide specialty care. Our Specialists & Expert Advice services are provided by our global network of world-renowned specialists who advise on complex conditions, treatment plans, and surgeries.

This varies depending on your specific Docdirectly plan. Most plan designs allow you to use the Docdirectly service for you, your spouse, and your dependents. Please set up your account online to confirm eligibility or reach out to your benefits manager for more information.

  1. How to set up adult dependents
    Adult dependents set up their own account by visiting the website and clicking “Set up account.” They should provide the necessary information and complete their medical history.
  2. How to set up minor dependents
    Log in to your account and click “My Family” from the top menu. Follow the online instructions to provide the neccessary information and complete your dependent’s medical history.

Docdirectly visits are currently available in the United States and Canada. For members with access to our Global Care program, visits are available with a U.S.-licensed physician while traveling internationally.

The cost of a Docdirectly visit varies, depending on the cost of the visit you are requesting and your health plan design. Get Care Now (General Medical) visits can be as low as $0 per visit with insurance. Please refer to your welcome letter or call us at (888) 992-3235 if you wish to confirm pricing prior to requesting a visit.

To check if you have Teladoc, set up your account online.

If you do not have access through your benefits or do not have health insurance, you can still use Docdirectly for Get Care Now (General Medical), Dermatology, and Mental Health Care. Get started now.

Pricing for each visit varies based on your insurance plan. Pricing also varies if you don’t have Docdirectly included in your benefits plan or are not covered by insurance.

  • With insurance, Get Care Now (General Medical) visits can be as low as $0 (based on your benefits) per visit.
  • Without insurance, Get Care Now (General Medical) is $75 per visit.
  • To see the cost of an online Dermatology review or a Mental Health Care visit, set up your account now.


Docdirectly accepts all major credit cards and PayPal.
Docdirectly has the ability to change pricing at any time for any reason.

Docdirectly is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.

PRESCRIPTIONS

Doc Directly does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Doc Directly doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Doc Directly doctors. View the current list of DEA-controlled substances.

Doc Directly does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Doc Directly will automatically notify you through the message center when your prescription is submitted. We suggest contacting your selected pharmacy to confirm when your prescription will be ready.

Yes, however, any prescription of antibiotics must be accurate and professional. We understand the negative consequences that may result from over-prescribing, and thus our doctors will only write prescriptions in instances where such medication is absolutely necessary.
Prescription Policy

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